The Speed of Our Searches, Success Rates, Guarantees and Quality ControlFrom Using Our Resources
Speed of Searches and Success Rates
Speed of Search With our capabilities, we normally implement very aggressive actions over an 8 to 10 week period. In many cases, results from these actions will bring activity in for weeks and can continue for many months. With the exception of people at very high incomes, this approach is right for most clients.
Typical Success RatesWe provided our executive service to 70 top people with a firm which was being reorganized. Their incomes ranged to over $1,000,000. Some had spent their careers with the firm. Within 12 weeks, one-third accepted offers; another third accepted offers within 16 weeks. Most others had campaigns averaging five to six months. Several did not launch their search right away because of the size of their severance. This experience was typical.
Building Confidence, Saving Time and MoneyWe increase people's confidence and save them time and money. They can also explore more and better situations than they could on their own. Many clients receive signing bonuses and/or increases in income. 
What We Can't DoYou should understand that it would be impossible for anyone to guarantee you employment, specific income or the time required for a search. Each search is highly individual. Success is dependent upon the market for your skills and credentials, and most importantly your ability to convert interviews into offers. In terms of success rates, we wish we could claim 100% success, but we can't. There are four conditions where, even with our resources, people may not be able to move as hoped. These include situations where (1) people are highly specialized; (2) people have very limited interviewing skills we cannot improve; (3) people simply choose not to use our resources or act on our recommendations; and (4) people who may suffer from unique liabilities. For example, age can be a problem. However, with people living longer and working longer, we have achieved successes for many who might otherwise have given up. Last year, our clientele ranged in age from their late 20s to early 70s.
Success at Developing InterviewsVirtually everyone we work for--even the most senior executives, where the jobmarket is tight--is able to generate attractive interviews. At that level, a small percentage (about 5%) get rehired by their employer or stay as their situation improves, or they leverage the success of their search for a promotion. Another 5% don't accept any offers... but invest in or buy a firm... or discontinue their search for personal reasons. The most important thing is the quality of the situation that people end up with. There is no way to guarantee or predict this, as it depends on many factors. In support of this goal, we bring a rare dedication and individual commitment to each client. When you use our assistance, you expect to have a competitive advantage and access to the world's finest resources--and that's what we give you! The rest is up to your regular and aggressive use of our resources, your motivation, and overall commitment.
References... Our Close Relationship With ClientsFor some time, we offered references to anyone considering our firm. As our services evolved, using our clients as references for building business was no longer practical. This year, we will be contacted online by hundreds of thousands of professionals. While our capacity has expanded, we can service only a small fraction of interested executives. We enjoy close rapport with our clients. But, we have learned that asking them to accept reference calls from strangers becomes intrusive. As part of our relationship, we legally agree not to reveal their names. Obviously, this includes not imposing on them to accept calls. With this in mind, we have now adopted a policy of providing references only where corporations sponsor our services for multiple executives. However, to ensure that we help individuals feel comfortable, in addition to more than a thousand personal success stories that can be accessed on our website, we have adopted a series of well-thought-out policies that include full disclosure and strong guarantees.
We Provide Full DisclosureThis is done through the complimentary copy of our client handbook that we make available, the extensive guide you are reviewing, and our extremely high-content website. No other organization in our field offers more complete disclosure. This includes a satisfaction guarantee, a money-back and a performance guarantee with our executive service. Our Guarantees
Our Money-Back Guarantee Any retainers you provide are subject to this guarantee when our staff presents your creative materials. This guarantee is conditioned upon your completion of our executive briefing on your creative presentation on our agreed-upon schedule. At the end of that briefing, which can run several hours, if our work is not in keeping with your expectations, you may notify us of your decision to exercise your money-back guarantee option.
Our Satisfaction GuaranteeAs you go through your search, you have to be satisfied with every stage of our work... or we redo it. In the rare event that you are ever dissatisfied, we do request that you promptly notify us upon presentation, so we can correct the situation.
Our Performance GuaranteeAlthough we will work with you for up to six months, we design aggressive searches to be executed over an 8 to 10 week period. For those who engage our executive service, if you haven't succeeded within that period, or are not closing in on an attractive situation, we stand ready , upon your request, to assign a new marketing team to work with you. They will develop a revised marketing action plan, redraft all resumes and letters, and implement any electronic resume distributions you request. This has been necessary in less than 1% of all cases.
What You Should Know About Our SchedulesBecause of the unique resources we make available, ITS has grown dramatically. While we now serve many thousands of professionals and executives, our capacity at any moment in time remains limited. Today, as part of our practice, we are engaged by professionals throughout the world... in many cases several weeks and months in advance. Should you wish to use our resources, we always make every effort to accommodate the schedule you desire. However, the reality is that our schedules are often quite full. For this reason, if you have an interest in our assistance in your search, it is important that you give us an indication of your scheduling priorities at the earliest time. We will make every effort to accommodate you with the timing you desire. Our Quality Control and Track RecordRetaining our service represents a serious commitment, and we want each client to have complete faith that they are engaging a firm with the highest standards. Our Board has dictated that we go to the greatest lengths to inform each candidate of all our practices. We do this through a policy known as full disclosure marketing. As part of it, we make this guide available on our system and our firm... along with a book on our philosophy, and this website.
Our Consumer Protection PoliciesTo ensure that you are comfortable with us, our Board has also established the strongest consumer protection policies and guarantees in our field. Our service standards, consumer protection policies, guarantees, and dispute resolution policies already far exceed any service in the employment field. We hold ourselves to the highest standards of accountability. In fact, our performance record is the envy of other firms in the employment field.
We Provide Quality Control CheckpointsAs you go through our service you will be asked to initial receipt of everything we have promised to do on your behalf. We also ask you to grade our performance on a dozen key points. And, for clients engaging our team support, as you go through your search our service staff will be available daily to make sure that everything is running smoothly. Of course, in dealing with thousands of situations with the public, and human nature being what it is... some level of complaints is unavoidable. Nevertheless, with our full disclosure policy, and with the state-of-the-art service we provide, we have a remarkably low level of complaints.
How We Handle ComplaintsEach month tens of thousands of people have registered profiles with our firm. More than 30,000 clients have been accepted for our executive service. When complaints have been received, we deal with them instantly as part of our satisfaction guarantee... redoing our work, if necessary, to satisfy the client. Anything, no matter how minimal, is dealt with promptly. Our goal is 100% satisfaction. But even with our effort and policy, some situations are not fully resolved. In fact, from the clients served through September 30, 2004... two tenths of 1%... remained disappointed, regardless of our initial efforts. When these occurred, our policy required that we make other aggressive efforts involving extra services and doing everything possible to resolve remaining complaints--even if we felt the requests were unreasonable. On the other hand, tens of thousands have felt we've played a major role in changing their lives, improving their careers and putting them on a track for future growth. |
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